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Centering Clients in Program Evaluation

April 15, 2021 @ 2:00 pm - 4:00 pm

10:00 A.M. TO 12:00 P.M. EASTERN, ONLINE

Fee: $40


Nonprofits often need to collect and report data about their programs in order to satisfy funder requirements, which too frequently makes funders the drivers of program goals, data, and evaluation. In order to truly meet the needs that a program is intending to address, nonprofits should center their clients in an ethical, equitable, and culturally appropriate manner. This workshop will show you how to work together with your clients to create evaluations that measure and improve program success.

This workshop will review the basic phases of program evaluation; discuss the reasons it is critical to center clients in evaluation; and provide suggestions for how to do so in each phase of evaluation. Attendees will leave this workshop with ideas to bring back to their own nonprofit about how to further incorporate clients in their evaluation processes.

Learning Objectives:

By the end of this workshop, attendees will be able to:

  • Summarize the importance of centering clients in program evaluation
  • Identify the basic phases of program evaluation
  • Describe ways to center clients in each phase of program evaluation
  • Propose 1-2 ways to center clients in their own organization‚Äôs program evaluation processes

Target Audience: Nonprofit staff and leaders who are working on program evaluation and/or who want to deepen the voice of clients in their organization.

About the Trainers:

Susan Putnins, MSW is a seasoned evaluator and facilitator with a decade of experience designing and leading client-centered evaluation and non-profit programming efforts. During her career largely focused on health and human services, Susan has assessed program quality and impact, iteratively designed services based on participant needs and feedback, and informed strategic decisions for both start-up and established non-profits. In her role as TSNE’s Evaluation Manager, Susan partners with diverse staff to manage the organization’s evaluation work using equitable, actionable, and client-centered practices. Susan holds a BA from Harvard University and an MSW from Simmons College.

Calpurnyia Roberts, PhD is a professional researcher with extensive experience in applying a mixed method, participatory approach to design and conduct community-based participatory research. She has nearly two decades of experience in launching, coordinating, and evaluating public health programs with an equity-infused lens to improve health outcomes and social determinants of health of marginalized populations. Calpurnyia graduated with a Bachelor of Science in Anthropology and Human Biology from Emory University. She received a Master of Science and a Doctorate in Epidemiology from Harvard T.H. Chan School of Public Health and the University of North Carolina at Chapel Hill, respectively.



April 15, 2021
2:00 pm - 4:00 pm