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Customer Service: Getting It Right Every Time
March 1 @ 10:00 am - 12:00 pm
Presented by David Marino
Everyone knows how to say “please” and “thank you.” What organizations really need is an employee standard that will exceed their client’s expectations every time. Using the principles of improvisational theater — presentation, positivity, and “making offers” — you can build a robust and successful customer service program that is easy for your employees to follow and create a friendly and memorable experience for your clientele.
Through this innovative and highly participatory workshop designed for customer service representatives of all industries and experience levels, you will learn to:
How to keep working with a customer when you have to say “no” to them
Master the “Rules of Engagement”
Turn challenges into opportunities
Deliver beyond customer expectations
Integrate your customer service practice into company goals
All professionals, from beginner to expert.
ABOUT THE TRAINER
David Marino has been coaching industry leaders in transformative communication for over 25 years.
Using creative and dynamic presentation techniques from scripted and improvisational theater, he engages with individuals, non-profit and for-profit companies to create inspiring and interactive leadership practices that demonstrate powerful and effective communication strategies.
As a life-time expert in corporate training, presentation and public speaking, he has worked with executives, managers, and staff all over the world to help them find their strongest voice and deliver their message with confidence and style. From his home in Boston, he has worked with many of the world’s most prestigious organizations including Harvard, MIT, Biogen, AmeriCorps, Blue Cross Blue Shield and The Boston Public Library.