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Effective Supervision Part II: A Deeper Dive into Decision Making, Communication and Performance Management

April 4, 2023 @ 9:00 am - 3:30 pm

9 A.M. TO 3:30 P.M.

Presented by: Joanne Horgan and Lyn Freundlich
Fee: $145 (full-day, lunch is included)


Successful supervisors start with curiosity and awareness of their own supervisory and communication style, as well as their particular cultural lens. By expanding their view and skillfully shifting these default approaches, they can more fully develop staff and maximize performance.

Learning Objectives

This highly participatory and reflective training takes a deeper look at concepts discussed in TSNE’s Effective Supervision workshop. Participants will:

  • Review the four supervisory styles and reflect on ways that adaptive practice has improved and challenged supervisory relationships
  • Consider approaches to decision making as they relate to staff readiness
  • Deepen their practice of relationship-building communication skills
  • Consider a model of staff performance management and engage in adaptive feedback and communication to address performance issues at all levels

Come prepared to actively participate! Participants must have taken Effective Supervision as a prerequisite for this training.

Target Audience

Supervisors who have participated in TSNE’s Effective Supervision training and wish to deepen their adaptive practice.

About the Presenters

Joanne Horgan is a human resources consultant and lead trainer for TSNE. She has worked at TSNE since 1993, serving many roles in the organization’s human resources practice over the years. Joanne has directed the internal HR function and led the HR team in its delivery of services to over 60 fiscally sponsored clients. She has also been providing HR consulting and training for small to mid-sized grassroots, social justice, and other mission-focused nonprofits for over 20 years. Joanne holds a B.A. in organizational psychology and an M.S. in human resources counseling from Northeastern University.

Lyn Freundlich is the founder and principal consultant at Change for Good Coaching and Consulting. She specializes in leadership development, human resources, and change management as a coach, facilitator, trainer, and consultant. She considers employees an organization’s greatest asset and believes that people choose to work in nonprofits not simply to make a living but to make a difference. As a practitioner, Lyn understands that the human resources function served to protect organizations by ensuring compliance with a host of employment regulations but also to support employees’ effectiveness. She believes that a well-functioning organization walks their talk by treating staff in ways that promote equity and are consistent with their mission and vision.

Lyn has over 30 years of experience in the nonprofit sector working in a range of settings from large, international organizations to small, member-driven, local groups. Most recently she served as the director of administration and human resources for over fifteen years. In 2005, Lyn also launched the human resources training and consulting practice at TSNE. In that capacity, she partnered with hundreds of local and national nonprofits to build human resources systems reflective of each organization’s vision and values, train and support supervisors and other leaders, and provide employee relations coaching and consultation.

Lyn is a seasoned trainer, coach and consultant serving dozens of clients each year. She has a B.A. from Oberlin College and a master’s in organization and management from Antioch University of New England. Lyn is also a Certified Professional Coach. She is proud to have served on numerous boards, including with The City School, a Boston-based nonprofit working with young people across lines of race, class, gender, and neighborhood who are emerging leaders and have a passion for social justice. She also sits on the board of Onward!, a new organization using innovative solutions that harness the power of technology to bring about systems-level change and build power in our most marginalized communities.


TSNE prioritizes the health of our staff, facilitators, and participants, and we make it an goal to create spaces where all people can participate fully. For our in-person BNM workshops, TSNE requires that everyone wears a mask when social distancing (6 feet) is not possible. If you are feeling unwell on the day of the training, we ask that you please stay home and we will be happy to issue a full refund or transfer your ticket to an alternate training if available.


This in-person workshop is held in the 2nd Floor Community Conference Center at the NonProfit Center, conveniently located in Downtown Boston at 89 South Street, Boston 02111 near South Station. See detailed directions.



April 4, 2023
9:00 am - 3:30 pm
Event Category: